Privacy Policy

1. Introduction

This Privacy Policy describes how Legacy of Clean LLC, doing business as BuiltWell CT ("we," "us," or "our"), collects, uses, and protects your personal information when you visit our website at buildwellct.com or interact with our business. BuiltWell CT is a licensed Connecticut home improvement contractor (CT HIC License #0668405) serving homeowners throughout Fairfield County and New Haven County, Connecticut. This policy applies to all information collected through our website, contact forms, consultation requests, and related communications.

2. Information We Collect

3. How We Use Your Information

We use the information we collect for the following purposes:

• Scheduling consultations and project site visits
• Providing project estimates and proposals
• Communicating with you about your remodeling project
• Coordinating project logistics, scheduling, and subcontractor work
• Improving our website experience and content
• Sending marketing communications about our services, promotions, or updates. You may opt out of marketing communications at any time by contacting us at info@buildwellct.com or by following the unsubscribe instructions included in any marketing message.

4. Information Sharing

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

All third parties who receive your information are expected to handle it in accordance with applicable privacy laws and only for the specific purposes described above.

• With subcontractors, tradespeople, or project partners who are directly involved in performing work on your remodeling project
• With payment processors to facilitate project deposits and payments
• With service providers who assist our business operations, such as website hosting providers, email platforms, and customer management tools
• When required by law, legal process, court order, or government request

5. Artificial Intelligence and Automated Tools

BuiltWell CT may use artificial intelligence and automated tools in connection with our website and business operations. We are committed to transparency regarding the use of these technologies.

This policy is intended to comply with the Connecticut Data Privacy Act and related amendments governing the disclosure of artificial intelligence and automated processing tools.

For more information, see Connecticut Public Act No. 25-113, available through the Connecticut General Assembly website.

• Some images displayed on this website may be generated or enhanced using artificial intelligence tools.
• Certain written content on this website may be created or assisted using AI writing and editing tools.
• Customer inquiries submitted through website forms may be processed using secure software platforms that may incorporate automated or AI assisted tools to help organize, route, or respond to submissions.
• AI tools are used to improve efficiency, communication quality, and the overall website experience for visitors and customers.
• Personal data submitted through forms on this website is used only for legitimate business purposes, including responding to your inquiry, scheduling consultations, and coordinating project work.
• Customer data is not sold or distributed to third parties for unrelated marketing purposes.
• AI tools may assist in processing and organizing communications, but final decisions regarding project estimates, scheduling, and customer service matters are made by company personnel.

Connecticut Public Act No. 25-113

6. Cookies and Analytics

Our website uses cookies and similar tracking technologies to improve your browsing experience and to understand how visitors interact with our content.

You can manage cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, although doing so may affect your experience on certain parts of our website. For more information about how Google collects and processes data, visit Google's privacy policy.

• We use Google Analytics to collect anonymous data about website traffic, visitor behavior, and content performance. Google Analytics uses cookies to track page views, session duration, and referral sources.
• Session cookies are used to maintain your browsing session and ensure the website functions properly.
• Performance and analytics cookies help us understand which pages are most useful and how visitors navigate through the site.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to implementing reasonable data protection measures appropriate for our business.

• SSL (Secure Sockets Layer) encryption on all pages of our website
• Secure storage of customer data through reputable third party service providers
• Limited access to personal information, restricted to authorized personnel who need the data to perform their job responsibilities
• Use of third party service providers that maintain their own data security standards and compliance programs

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. Project related records, including customer contact information and project documentation, are retained for a reasonable period following project completion to support warranty obligations, respond to follow up inquiries, and comply with Connecticut record keeping requirements for licensed home improvement contractors. When personal data is no longer needed, it is securely deleted or anonymized.

9. Your Rights

You have the right to:

To exercise any of these rights, please contact us by email at info@buildwellct.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

• Access the personal data we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal data, subject to any legal retention requirements

10. Third Party Links

Our website may contain links to external websites that are not operated by BuiltWell CT. We are not responsible for the privacy practices or content of these third party websites. We encourage you to review the privacy policy of any external website you visit through links on our site.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.

13. Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us:

BuiltWell CT

206A Boston Post Road

Orange, Connecticut 06477

Email: info@buildwellct.com

Phone: (203) 466-9148

You may also reach us through the website contact form at buildwellct.com/contact/.