Warranty Policy for Connecticut Remodeling

BuiltWell CT provides a 2-year workmanship warranty on all labor performed on every remodeling project in Fairfield and New Haven Counties, Connecticut, covering defects in installation at no charge to the homeowner.

If something we installed fails because of how it was installed, we come back and correct it at no charge. This warranty is provided by BuiltWell CT, a Connecticut licensed Home Improvement Contractor (CT HIC License #0668405), and is governed by the laws of the State of Connecticut.

This warranty is straightforward. If something we built or installed doesn't hold up because of how it was done, we return and make it right. No charge, no argument about whether it qualifies.

What the workmanship warranty covers:

• Defects in installation: tile that lifts, trim that separates, fixtures that fail because of how they were set, framing issues, or any other condition that traces back to how the work was performed
• Any labor-related failure on your project within 2 years of project completion
• All work performed by our subcontractors under your project contract

What the workmanship warranty does not cover:

• Normal wear over time, including floors, painted finishes, and grout that show age through regular use
• Damage caused by the homeowner, other contractors, or third parties after the project is complete
• Water intrusion from homeowner-controlled sources such as a roof leak, HVAC failure, or exterior drainage issue that the homeowner is responsible for maintaining
• Modifications made to the completed work by anyone other than BuiltWell
• Pre-existing conditions that were identified and disclosed at the time of the project, such as a moisture issue, foundation concern, or existing structural condition noted in the proposal
• Materials or work supplied by the homeowner or the homeowner's separate contractors
• Cosmetic changes in materials that are considered normal behavior, including minor wood movement, hairline concrete or stucco cracking, and natural variations in grout color over time

The warranty applies to the original project location and the original homeowner. This warranty is non-transferable to subsequent property owners unless BuiltWell provides written consent.

The BuiltWell CT workmanship warranty covers installation defects only and does not extend to normal wear, homeowner-caused damage, pre-existing conditions, deferred maintenance, or force majeure events.

This section is written plainly so there is no confusion later.

The following are not covered:

• Normal wear over time. Floors get scratched, finishes fade, grout discolors with years of use. That is expected maintenance, not a defect.
• Damage from misuse or outside causes. If a fixture is damaged by impact, a floor is damaged by a water leak unrelated to the project, or any part of the finished work is altered by someone other than our team, that falls outside the warranty.
• Pre-existing conditions. If a condition was present before construction began and was disclosed to you in writing at the time of the project, we are not responsible for how that condition affects the finished work over time. We document pre-existing conditions in the project proposal precisely to avoid this ambiguity.
• Deferred maintenance. If a home system that affects the project area is not maintained after completion, any resulting damage to our work is not covered. See the Homeowner Maintenance Obligations section below for details.
• Force majeure events. Damage caused by floods, storms, fire, earthquakes, or other events beyond anyone's control. See the Force Majeure Exclusions section below.
• Consequential or incidental damages. Our liability is limited to the repair or replacement of the defective work. See the Limitation of Liability section below.

If you're not sure whether something qualifies, contact us and we'll give you a direct answer.

The BuiltWell CT warranty excludes damage from floods, hurricanes, earthquakes, fire, ice storms, government actions, and other events beyond the control of either party.

These events include but are not limited to:

• Floods, hurricanes, tropical storms, tornadoes, or other severe weather events
• Earthquakes, lightning strikes, or ice storms
• Fire, whether caused by natural or external sources
• Government actions, condemnation, or changes in building codes enacted after project completion
• Pandemic, civil unrest, or other extraordinary circumstances beyond reasonable control

Damage from these events should be addressed through your homeowner's insurance policy.

BuiltWell CT uses a three-step dispute resolution process for warranty claims in Connecticut: direct resolution first, then mediation, then binding arbitration under AAA construction industry rules.

We believe most warranty issues can be resolved through direct communication. In the rare event that a dispute cannot be resolved through our standard inspection and repair process, the following steps apply.

Step 1: Direct resolution. Contact us to discuss the issue. The majority of concerns are resolved at this stage through inspection and corrective work at no charge.

Step 2: Mediation. If direct resolution is not successful, either party may request mediation. Mediation will be conducted by a mutually agreed-upon mediator in the State of Connecticut. The cost of mediation is shared equally between both parties.

Step 3: Binding arbitration. If mediation does not resolve the dispute, either party may initiate binding arbitration in accordance with the construction industry rules of the American Arbitration Association. Arbitration will be conducted in the State of Connecticut. The arbitrator's decision is final and binding. This provision is enforceable under Connecticut law, including for claims under the Connecticut Unfair Trade Practices Act (CUTPA).

This tiered approach protects both parties. It gives us the opportunity to make things right before legal proceedings, and it gives you a clear, enforceable path to resolution if we fail to do so.

This warranty is governed by Connecticut law, including the Home Improvement Act (CGS 20-418 through 20-432), the 6-year statute of limitations on contract claims, and the Connecticut Unfair Trade Practices Act.

The following statutes may be relevant to your rights as a homeowner:

• Connecticut Home Improvement Act (CGS 20-418 through 20-432): Establishes requirements for home improvement contracts, contractor registration, and homeowner protections, including the right to cancel within three business days of signing.
• Statute of Limitations (CGS 52-576): Written contract claims must be brought within 6 years of when the cause of action accrues.
• Connecticut Unfair Trade Practices Act (CGS 42-110a et seq.): Provides additional consumer protections. Any violation of the Home Improvement Act is also a violation of CUTPA.
• CT Department of Consumer Protection: Homeowners may file complaints with the DCP and may be eligible for recovery through the Home Improvement Guaranty Fund (up to $25,000) after obtaining a court judgment.

BuiltWell CT is registered with the Connecticut Department of Consumer Protection as a Home Improvement Contractor under License #0668405. You can verify our license status at the CT DCP License Lookup.

Severability. If any provision of this warranty is found to be unenforceable by a court of competent jurisdiction, the remaining provisions remain in full force and effect.